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Turn Potential Customers Into Loyal Customers With SocialEpoch WhatsApp CRM: How we use WhatsApp for our marketing strategies


SocialEpoch is the leading Social CRM Platform for WhatsApp. With over 5000+ customers and more than 30 million users worldwide, we have been helping businesses achieve their marketing goals by integrating with their existing marketing tools and software. We help businesses connect with their customers on WhatsApp using our sophisticated, easy-to-use platform while increasing sales conversions and improving customer experience.

1. Customer Acquisition

SocialEpoch WhatsApp CRM is a cloud-based solution that helps you to integrate your WhatsApp account with your CRM to send automated messages to your customers. It is easy to setup and use, and can be customized according to the needs of your business or organization.

What can SocialEpoch WhatsApp CRM do for me?

  • Improve customer engagement with automated messaging
  • Automate marketing campaigns so that you can focus on other tasks while they run in the background
  • Increase ROI by reducing costs associated with manual outreach

2. Customer Value and Engagement

  • Engage customers with a good customer service.
  • Use the right tone and voice.
  • Use the right language.
  • Use the right channels, time, context and content.
  • Use the right tools, metrics and KPIs to measure success.

3. Customer Retention

  • Customer Retention

As the most important metric for any business, customer retention is crucial to long-term success. The key to a good retention strategy is understanding what your customers want and how to offer it in a way that speaks to them. It’s also critical that you give them an incentive to buy from you again: why would someone choose your brand over another?

Luckily, SocialEpoch has built-in features that make it easy for you to track and measure customer engagement so you can identify opportunities for improvement on this front. Our multi-channel messaging system allows team members at all levels of the organization—from sales assistants working remotely with customers all the way up through senior management—to work together seamlessly across multiple platforms (including WhatsApp). This means everyone gets access to data about each individual at their fingertips so there are no gaps in communication between departments or teams even if they aren’t physically present together in one place at once time when working remotely from different locations around town or overseas abroad etcetera…

4. Customer Advocacy

Customer advocacy is the most important part of the customer journey. It is about turning customers into brand advocates, who will act as your brand ambassadors and build a community of like-minded people around your business.

There are many ways to do this:

  • Sending them newsletters with discounts or special offers, or even daily tips on how they can use your product better (for example: “How To Use WhatsApp CRM For Your Business”)
  • Giving away freebies like t-shirts or stickers with every purchase made through your website (for example: “Get 3 Free T-Shirts When You Buy 10 T-Shirts Online”)
  • Creating contests where users can win prizes by following you on social media channels such as Facebook and Instagram (for example: “Free iPhone Giveaway”)

Using SocialEpoch, you can transform your potential customers into loyal customers and brand advocates by engaging them effectively on WhatsApp for a better customer experience and sales conversion.

You can use SocialEpoch to connect with your potential customers, existing customers, brand advocates and future customers. With our CRM for WhatsApp, you can:

  • Send unlimited bulk messages to your prospects or clients in one click.
  • Schedule messages to be sent at a specific time (e.g., weekend marketing).
  • Create campaigns and send out targeted messages with links directly from the app through a simple drag-and-drop interface.


If you’re looking for a way to build your business and engage with your customers on WhatsApp, SocialEpoch is the best solution. We offer a complete suite of marketing tools that make it easy to connect with your audience, from creating polls and surveys to sending out bulk messages at once. Our powerful Analytics dashboard will give you detailed insights into how your business is doing so that you can measure its growth over time—and even compare it against competitors!